ZOLL | emsCharts for Windows 4.0.12 Released

For more information on this release, see the official release notes

  • Procedures: An additional field will no longer be filled out when certain procedures are documented with a complication.
  • Dispatch refresh takes a long time to show results: After creating a chart from a CAD record, refreshing the Dispatch page will load results much faster.
  • Crew member signatures User lists no longer take a long time to load for services with many crew members.
  • Patient Search takes a long time to show results when chart is created from CAD import: After creating a chart from a CAD record, searching for a patient on another chart will load results much faster.
  • Multiple instances of same chart cause database issues: To prevent duplicate rows in the database that can cause errors, a chart can no longer be opened multiple times simultaneously. New messages will display when trying to open a chart that is already opening and when trying to open a chart that is already open:chart already openingchart already open 



  hours  minutes  seconds


Security Update Required


Security Update – Please Upgrade Devices by January 30th. 2022

The following was emailed to ZOLL | emsCharts for Windows Administrators on October 25th, 2021

By running a newer and supported version of ZOLL emsCharts for Windows, your agency takes advantage of new features, performance improvements, and most importantly, security updates.

Currently, we are supporting the two most recent versions of the product, which means we need you to ensure that your agency has upgraded all its devices to version 3.8.2 (released March 2021) or higher.

We strongly recommend all agencies switch to our newest version of the application here.

For a list of updates that have been provided since 3.8.2, please see the “What’s new” and “Previous release notes” sections of our ZOLL emsCharts Help Guide. To get the latest version of the ZOLL emsCharts for Windows.

IMPORTANT NOTE: We will soon be making changes to our network infrastructure for enhanced security purposes that will prevent utilizing unsupported versions of the software (anything prior to version 3.8.2).

Please make sure your agency has an upgrade plan and email ZOLL emsCharts support or call 1-866-647-8282 immediately for any questions. To ensure your ZOLL emsCharts for Windows application continues to operate, please ensure that all devices are upgraded by January 30th, 2022. You can locate your version by logging into ZOLL emsCharts for Windows, clicking the “Admin” tab and viewing the “Version” field (see below).

TLS Notification Photo

ZOLL | emsCharts for Windows 4.0.11 Update Released

The emsCharts for Windows application has a new update available which corrected some issues with the recently released 4.0.10 version.

Version 4.0.10 was removed from the site to download and only 4.0.11 is available for installation. We are working on re-launching the automatic client update functionality as well as the Remote Administration update.

For more details, please see www.getemscharts.com or the ZOLL | emsCharts Help site

ZOLL emsCharts Windows 4.0.11

Read the following important information about this release!

This version contains a new release of Windows which requires the replacement of the device’s local database. It is a major upgrade that includes a new installation path, separate data storage, and application name. Read the following information before upgrading:

  • Upload all charts: It is critical that all charts are uploaded from the old version prior to uninstalling or migrating to the new version.
  • Uninstall existing emsCharts Mobile V3: While not required, in order to remove potential user confusion, we recommend that you uninstall the existing emsCharts Mobile v3 application.
  • Remote Administration: The Remote Administration add-on application has not yet been released for the new version and only works with emsCharts Mobile v3.

Note: If you have already upgraded to 4.0.10 (originally released Aug 30th), you have the new installation path, separate data storage, and application name. You are good to go!

New features/enhancements

  • New name and install path for version 4. We changed the product name to ZOLL emsCharts for Windows instead of emsCharts Mobile, which was often confused with applications for iOS and Android devices. The application is now installed in ‘ZOLL emsCharts for Windows V4’ for both 32- and 64-bit versions. The database file’s name is emsChartsWindow.db. All other files such as .exe and .Config reference emsChartsWindows as well.
  • SQLite database update: The database has been updated to use SQLite.
    • Database file has been renamed to ‘emschartsWindows.db’
    • Database is encrypted and can not be opened without decrypting, as was the previous database.
    • All names have changed to reflect new ZOLL emsCharts for Windows name (e.g. emschartsWindows,exe, emschartsWindows.exe.Config etc.) Note: Users must finish/upload all PCRs created from a device in V3 before you upgrade to V4.

Fixed issues

  • Neonatal: Users can now enter up to four decimals for birth weight.
  • Philips EKG importer included installer: Updated the ZOLL emsCharts for Windows application to include import functionality for Philips devices.

Bug fixes

  • Neonatal: Time of Labor and Time of Birth fields were displaying time incorrectly. This issue has been fixed.
  • Certain settings makes Airway page crash: Setting the command configuration for Anatomical Location to Optional caused the Airway page to crash on emsCharts for Windows. This has been fixed.
  • Code Review Install failed: Installing Code Review will now find the path and install correctly.
  • Certain settings make CC/HPI page throw an error: Some settings on the Service > Code Tables > Chart Summary Patient Category caused the CC/HPI page to throw an error on emsCharts for Windows. This has been resolved.
  • SQLite database issue: The new device database caused not all Protocol data to be retrieved. This has been resolved.
  • Patient search is slow: Fixed an issues where some existing patient searches were taking more time than they should.
  • Incorrect user after timeout: Fixed an issue when after a session timeout a different user logged in, the previous user details would display.
  • Import patient can result in a network error: This issue is resolved.
  • Crash on accessing Airway: Fixed an issue where the application would crash when a user accessed the Airway field under Neuro/Airway. This was due to a service configuration setting that used an old format of NEMSIS. This setting will not impact the display of this field going forward.

System configuration changes

There were no system configuration changes in release 4.0.11.

Known issues

  • Mobile Administration Windows Service is not yet currently supported with V4. A subsequent update is redesigning this application.

Stay tuned. To subscribe to this site for further updates, please enter your email address in the “subscribe” block on www.getemscharts.com.